Caregiver Code of Conduct

1Respect and dignity

Every client deserves to be treated with respect, whatever their age, health, background or beliefs.

• Be patient, polite and kind, including on difficult days.
• Never shout at, humiliate, threaten or physically harm a client.
• Never discriminate against or harass anyone.

2Professionalism and reliability

• Arrive on time and in a neat, appropriate appearance.
• Do the work you agreed to and follow the family's reasonable care instructions.
• Tell the family and DearGivers as early as you can if you cannot make a job.
• Do not use your phone for personal matters while caring for a client.
• Never work while under the influence of alcohol or drugs.

3Honesty and trust

• Give true information on your profile, documents and qualifications.
• Never take, borrow or ask for money, valuables or gifts from a client or their family.
• Never use a client's cards, accounts, passwords or belongings.

4Privacy and confidentiality

• Keep everything you learn about a client and their home private.
• Do not take or share photos, videos or posts about a client without their written consent.
• Do not discuss a family's information with anyone who has no reason to know.

5Safety and standard of care

• Stay within your training. Do not do tasks you are not qualified to do.
• Never leave a client who needs supervision unattended.
• In an emergency, call for help first, then tell the family and DearGivers.
• Report any accident, injury or concern straight away.

6Professional boundaries

• Keep the relationship professional. No romantic or sexual behavior with a client or family member.
• Do not involve clients in your personal problems, loans or business.

7Using DearGivers properly

• Keep your profile, availability and rates accurate.
• Do not share your account, and do not move DearGivers bookings off the platform to avoid fees.
• Follow our Terms of Service. This Code is part of them.